YumYumPendants - Shipping & Returns

Scrabble Tile Pendant, Jewelry, and Necklaces

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"I am so thrilled! My pendant is everything I was hoping it would be. I love to have jewelry that is different from everyone else and with Ela Steel I do!" -Shauna, Portland OR

"The charms are adorable. The detail is amazing and very unique." -Molly, Austin TX

"Items arrived quickly, nicely packaged and beautifully crafted; pendants are high-quality and exactly as pictured in her shop! I highly recommend this seller and look forward to working with her again in the future." -Robin, Germantown MD

"As I was slipping this necklace on again this morning - I thought I'd send you a quick note to let you know how much I enjoy it. I get compliments on it all the time, it goes so well with everything, and it makes me smile. Perfect! Thank you" - Sharyn, Howell MI

Information

Shipping and returns

Shipping:

The majority of my products are made to order, therefore please allow 5 business days after cleared payment for your items to ship.

I package all orders with the utmost care and ship via USPS. All shipping estimates include handling time. Shipping times may increase during high volume periods such as the holiday season.

Shipping Method	United States	International
First Class	7-10 Business Days	2-5 Weeks
Priority Mail	6-8 Business Days	11-15 Business Days
Express Mail	3-4 Business Days	5-7 Business Days

Fees:

Shipping fees include handling and packing fees as well as postage costs.

Texas Residents:

All Texas residents will be charged 8.25% sales tax.

Customs/Import Fees:

I declare the full value of the shipment on international customs forms. Please be aware of your country's import laws and understand that as the buyer you are responsible for all taxes and duties that your package may incur.

Refunds & Exchanges:

If there is a problem with your order please let me know within 3 business days of receiving your package. I am happy to discuss returns and issue you a refund or exchange. Shipping fees are non-refundable. Sorry, no returns or exchanges on custom or personalized work.

Items must be returned within 10 business days and in saleable condition in order for your exchange or refund to be processed.

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